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Disclosure Log 2012 - 2013


Responses to Requests received between April 2012 - March 2013
 
 

Request Ref: FOI/761    Date of response: 30/03/12

 

Request:

I would like to know what finance is available for ongoing training for staff within WMAS. I would also like to know to what extent HART is supported by WMAS with their finance

 

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Request Ref: FOI/762    Date of response: 02/04/12

 

Request:

The applicant requested us to complete a spread sheet in respect of our Training Budget and Staffing costs for 2011/12.

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Request Ref: FOI/763    Date of response: 06/03/12

 

Request:

I would like to request information that the trust has previously been asked for, on details of the trust's IT systems. The applicant, E-Health Media, asked all English trusts "a set specific questions around the usage of IT systems and Technology" (according to the disclosure log of one trust), and provided a spreadsheet to be filled in by way of response. The request is likely to have come in during the last 18 months. If West Midlands Ambulance provided a response to this, I would be grateful if you could forward that to me.

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Request Ref: FOI/764    Date of response: 04/04/12

 

Request:

Under the FOI Act 2000, I would like to request the following information;

Recruitment Agency spend for the period Jan - Dec 2011.

• Total spend on agency staff workers
• As a percentage of total staff cost
• Broken down by the following disciplines;

     o Nursing
     o Doctors
     o Non clinical non medical
     o Allied Health / Health Science Services

 

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Request Ref: FOI/765    Date of response: 29/03/12

 

Request:

Would it be possible to gain the emergency call out data for South Staffs for 2011?

These would be coded under Diabetes related events? And the final cost . Can we also compare this to regional data?

 

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Request Ref: FOI/766    Date of response: 28/03/12

 

Request:

I want to make a Freedom of Information request, could you please send me the following information with regards to the organisation’s Mobile Phone contracts. I sent a similar request last year but the information you have provided has now expired well the contract has can you please provide me with an update:

 

...request continued

 

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Request Ref: FOI/767    Date of response: 21/03/12

 

Request:

Is it possible to indicate how many patients were treated as a result of domestic violence over the period of one year (the most recent to date).

Also how many referrals to the SPOC line were because of domestic violence – for adults and children?

 

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Request Ref: FOI/768    Date of response: 19/04/12

 

Request:

I would like to request the following breakdown of the Trust’s hardware maintenance and costs:

A list of the models of physical servers, storage devices, tape libraries, network switches and routers under support contracts or manufacturer's warranty (if any); the cost and duration of said support contracts (if any), with start and end dates and service level associated with the equipment; the names of the suppliers of aforementioned support contracts.

I would also request the name of the person/s in your organisation responsible for the hardware support contracts.

 

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Request Ref: FOI/769    Date of response: 20/04/12

 

Request:

1. Would you describe your service as Rural or Urban, or if Mixture can you describe in %

2. What advanced level of skill mix does your service offer?

a. Paramedic
b. Paramedic Practitioner
c. Emergency Care Practitioner
d. Advanced Nurse Practitioners
e. Other (please write below

 

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Request Ref: FOI/770    Date of response: 20/04/12

Request:

I was wondering if you would be able to tell me roughly how many over 55 staff there are at your Trust?

 

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Request Ref: FOI/771    Date of response: 25/04/12

 

Request:

I would like to know how many serious untoward incidents have been reported at the service since January 1, 2011 to date.

I would also like to know what happened in each of the incidents. This means - the date of the incident, where it happened, what is alleged to have taken place and - if the information is held and easily extractable - what disciplinary action was taken.

 

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Request Ref: FOI/772    Date of response: 25/04/12

 

Request:

1. What is the role and responsibility of an ECA (Emergency Care Assistant)?
2. When interviewing what are you looking for in an ECA?
3. How many ECA’s do you currently employ?

...request continued

 

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Request Ref: FOI/773    Date of response: 29/03/12

 

Request:

1. Whether any data is stored by your organisation, contractors or relevant third parties outside the United Kingdom as of today’s date;
2. The nature of any data stored outside the UK;
3. The location of the data;
4. Whether any information stored by your organisation is made available to use by anyone outside the UK.

 

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Request Ref: FOI/774    Date of response: 19/04/12

Request:

• Server and Virtualisation Software Support/Maintenance contract(s)- Please can you send me the contract(s) separately and not a combined total value or number of suppliers. If there is more than one supplier for a particular contract please state which of these suppliers the main one is.

...request continued

 

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Request Ref: FOI/775    Date of response: 18/04/12

 

Request:

1. What Services are outsourced?

 Vehicle Preparation or ‘Make-Ready’ Services
 Deep Cleaning Service   
 Vehicle Relocation   
 Consumables Management  
 Premises/Station Cleaning 
 Estates Maintenance  
 Pest Control   
 Linen Services   
 Equipment Procurement  

 

...request continued

 

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 Request Ref: FOI/776    Date of response: 30/04/12

 

Request:

I want to make a Freedom of Information request, could you please send me the following information with regards to the Council Mobile Phone contracts:

• Existing Supplier(s) - If there is more than one supplier please split the contract up
• Total contract value- If there isn't a total contract value please cans you provide me with the latest annual spend on mobile phone.
• Number of Users
• Duration of the contract
• Contract Start Date
• Contract Expiry Date
• Contract Review Date
• The person within the Council responsible for this particular contract. Can you send me the full contact details Contact Name, Job Title, Contact Number and direct email address.

 

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Request Ref: FOI/777    Date of response: 08/05/12

 

Request:

I am currently working on an assignment for a human factor module for my Occupational Psychology MSc. I was wondering whether there is a document where I could find out some general information about paramedics such as their average age, sex etc.

 

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Request Ref: FOI/778    Date of response: 01/05/12

 

Request:

I am supervising a student completing a BSc (Hons) Pre Hospital Emergency Care, during her project. The project consists of completing a Literature review and Charlotte has chosen to look at the feasibility of using IV Paracetamol within the pre-hospital setting.

 

...request continued

 

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Request Ref: FOI/779    Date of response: 10/04/12

 

Request:

In 2008 the government established a new position within government to try and deal with the serious problems of departments losing sensitive and confidential information, particularly that stored electronically. Those holding this new office are called Senior Information Risk Owners or Officers (SIRO's) and all departments as well as various other bodies within HM Gov must appoint someone to this post.

What I don't know is if this role has since been introduced into the NHS. If it has, then could you please tell me who the SIRO is for your organisation, their position within the organisation and their contact details? A SIRO is more of a responsibility than an actual job title and is usually given to a senior member of staff. If you do not have one then that is fine but I would like to know.

 

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Request Ref: FOI/780    Date of response: 11/04/12

 

Request:

• Please confirm total Pharmacy budget for each hospital within the trust 2011 £000,000,000
• Please indicate amount of Pharmacy budget spend on product direct from manufacturers £000,000,000 per hospital
• Please indicate amount of Pharmacy budget spend on wholesale product per hospital £000,000,000
• Please indicate £000,000,000 spend with each wholesaler you use and wholesalers name
• Please indicate the Pharmacy Cost improvement Target for 2012 in % and £s

 

... request continued

 

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Request Ref: FOI/781    Date of response: 02/05/12

 

Request:

PBX and VOIP maintenance contract information:

1. All ICT Contracts relating to PBX Maintenance please can you send me:
a. Supplier(s) Name(s)
b.  Total Contract Value
c. Hardware Brand
d. Application(s) running on PBX
e. Duration
f. Expiry Date
g. Number of User
h. Contract Review Date
i. Contact/job title responsible for this contract (Full Contact Details contact name, actual job title, direct contact number and direct email address.

Also if this contract has just recently been awarded (in the last 4 weeks) please can you also provide me with a short list of suppliers that bid on this tender.

 

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Request Ref: FOI/782    Date of response: 30/04/12

 

Request:

Please can i make a freedom of information act request with yourselves. I would like to know what resources work from the new Hereford hub on any given day including the shift they are on and resource type e.g.  1 07-19 ambulance 2 06-16 RRV etc

 

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Request Ref: FOI/783    Date of response: 11/04/12

 

Request:

This request was treated as a subject access request.

 

 


Request Ref: FOI/784    Date of response: 01/05/12

 

Request:

I would appreciate seeing the incident log relating to a call out on the evening of Wednesday 4th April to a RTA outside of the Newtown shopping Centre, Birmingham.

I am not sure what information you record but basically require the time the call was logged and the arrival time on scene for the NHS Trust vehicles dispatched, and departure time if recorded

 

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Request Ref: FOI/785    Date of response: 01/05/12

 

Request:

1. What kind of strategy does the emergency planning department in this service have in place to ensure effective project development and delivery of emergency plans? (Mission statement, workplace strategy).
2. What process does this emergency planning department adopt when creating and developing a project?  (Development cycles, log frames).
3. What does the department base new emergency plans on?  (National risk register, Local Resilience Forum, statistics, de briefs, peer feedback).
4. How does the department prioritise plans?

 

... request continued

 

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 Request Ref: FOI/786    Date of response: 01/05/12

 

Request:

I am currently building a website that covers the history of the ambulance service, could you please provide me some history on your service, if possible could it include,

1. Area covered in square miles, counties and major city’s.
2. Roughly the amount of population you cover
3. How many emergency calls you answered in the last financial year compared to how many you answered in 2007
4. How many Paramedics, etc you have on ambulances,
5. How many vehicles you have on fleet.
6. If you normally have a standard press release about the service could I have a copy

 

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Request Ref: FOI/787    Date of response: 30/04/12

 

Request:

Our aim is to educate people on when to call 999 for an ambulance and after speaking to many paramedics the importance of this could not be any more apparent. We want to hand out information to the public on when to call 999 through a variety of methods.

We have decided to make a variety of information types including poster, leaflets and presentations which we were hoping we could produce. We understand that you already have the Choose Well campaign. This for example would be perfect for the leaflet and we could hand this out almost immediately. However we were thinking about adding more information for booklets and presentation and was wondering if there was anything extra in particular you thought we should add? Obviously anything we produce shall be shown to yourself before we produce it and start handing it out.

 

... request continued

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Request Ref: FOI/788    Date of response: 22/05/12

 

Request:

• How many cases were attended by an Emergency Ambulance ( DMA or RRV )
• How many cases were attended by a CFR
• Your process for assigning jobs to CFR's for instance, are they used as the nearest available resource or the only available Resource on jobs in which they are allowed to attend?

 

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Request Ref: FOI/789    Date of response: 21/05/12

 

Request:

• The number of staff that have been subjected to recorded physical assaults between April 2011 and March 2012.
• The number of staff that have been subjected to recorded verbal assaults between April 2011 and March 2012.
• The number of successful criminal prosecutions the West Midlands Ambulance Service NHS Trust has pursued between April 2011 and March 2012 against individuals who physically assault staff.

 

... request continued

 

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Request Ref: FOI/790    Date of response: 17/05/12

 

Request:

This request was treated as a subject access request.

 


Request Ref: FOI/791    Date of response: 31/05/12

 

Request:

You originally requested staffing and budget costs for the training department for the financial year 2011/12 which we provided under your original request FOI/762. However, you have advised you actually require the information for the financial year 2010/11.

 

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Request Ref: FOI/792    Date of response: 31/05/12

 

Request:

Can you please let me know the number of front line staff you have who respond to 999 calls, excluding community responders?

 

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Request Ref: FOI/793    Date of response: 30/05/12

 

Request:

‘Is it possible to get hold of the grading system (Red 1) of your 999 calls and what define each grade for my college assignment on Emergency Response. It would be much aspirated if you could get back to me as soon as possible with if it is possible for me to get hold of it.’

 

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Request Ref: FOI/794    Date of response: 11/06/12

 

Request:

How many jobs previously held by your Trust employees were transferred to the private sector in;

a) 2010/2011; and
b) 2011/2012

 

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Request Ref: FOI/795    Date of response: 30/05/12

 

Request:

1. For the financial years 2007/08, 2008/09, 2009/10, 2010/11, 2011/12, please specify:
a. the trust’s total revenue expenditure on staff salaries and wages
b. the total amount spent on agency staff salaries and wages
c. the expenditure on agency staff as a percentage of total paybill

2. Please list the providers of agency staff used by the Trust:
a.     in the financial year 2010/11,
b.     in the financial year 2011/12,
c.     at present.

 

... request continued

 

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Request Ref: FOI/796    Date of response: 11/06/12

 

Request:

I would like all of your details for sickness absence for the last two full financial years. Please let this include the total average number of days, an explanation of the overall reasons for sickness absence (for example: stress: 30%, back pain: 30%). Please also supply me with the total cost to your organisation in each of the two financial years including specifically the amount paid out in sick pay.

 

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 Request Ref: FOI/797    Date of response: 15/06/12

 

Request:

How many employees of the ambulance service have declared a second job? Please provide details for the years 2009, 2010, 2011, 2012. If these details are measured in financial years then please provide them for the years 2008/09, 2009/10, 2010/11, 2011/12.

Please give details of the job title of each employee who has declared a second job and all available details of the second job that they have provided to the trust.

Please give details of the hours each employee who has declared a second job works at the ambulance service and how many hours they work in the second job.

 

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 Request Ref: FOI/798    Date of response: 01/06/12

 

Request:

I was wondering whether you would be able to provide me with any information regarding the amount of calls that WMAS have been to over the past 12 months regarding under age alcohol incidents?

 

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Request Ref: FOI/799    Date of response: 13/06/12

 

Request:

I would like to request information concerning the 'Make Ready' system , specifically concerning the Solihull area: the locations, size, design and any other information regarding the planned community ambulance bases in Solihull, Olton, Shirley and Dorridge, along with a list of which vehicle types and the amount of personnel are planned to be located at each base.

 

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Request Ref: FOI/800    Date of response: 25/06/12

 

Request:

(Vacancy advertised)

In respect of the following:
PTS Driver – VN006-12-13
Base: UHB Kings Norton, Birmingham
Salary: Band 2 £14,153 - £17,253
Closing date: 12th April 2012

Can you please tell me:

1. How many applications were received by West Midlands Ambulance Service?
2. How many were shortlisted?
3. The gender, age and ethnicity splits for applications received and for those short-listed

 

... request continued

 

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Request Ref: FOI/801    Date of response: 22/05/12

 

Request:

I'd like to submit the below Freedom of Information request to West midlands ambulance services about V Festival.

• How many call outs for drug and/or drink-driving related accidents did you receive from within a 15 mile radius of Weston Park, Weston-under- Lizard, Staffordshire, between August 19th and 22nd, 2011 (V Festival)?
• How many call outs for drug and/or drink-driving related accidents do you receive on average each weekend from within a 15 mile radius of Weston Park, Weston-under- Lizard, Staffordshire?

 

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Request Ref: FOI/802    Date of response: 30/05/12

 

Request:

I am looking to obtain your safeguarding (adult and children) statistics from 2007-2012, would it be possible to provide me with this information or inform me where I can find it on your website?
We asked the applicant to clarify what data they were requesting? i.e. the number of referrals received from staff?
Do you also have the number of serious case reviews the ambulance service have been involved in.

 

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Request Ref: FOI/803    Date of response: 20/06/12

 

Request:

Please could you outline the current mandatory training / educational courses you provide for your frontline Ambulance staff in relation to the safeguarding and protection of vulnerable children.

Please could you also inform me of what the current procedure is within the Trust for vulnerable child safeguarding referrals made by ambulance staff.

 

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Request Ref: FOI/804    Date of response: 21/06/12

 

Request:

1. Please confirm if your organisation has a Preferred Supplier List/Framework Agreement for the supply of contingent labour (temporary, contract, interim) or permanent IT/ICT staff? For example, this could include positions including IT Support, Installation, Software Developers, Technical Architects etc.
2. If yes, how many organisations are contracted to the Preferred Supplier List/Framework Agreement? Please provide the company names.

 

... request continued

 

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Request Ref: FOI/805    Date of response: 09/07/12

 

Request:

Do you use Private Ambulance Providers?
If so how many do you use over a year?
Could you break down percentage of AE cover to PTS work that they provide for you?
And approximately the cost spent front line and PTS work?

 

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Request Ref: FOI/806    Date of response: 16/07/12

 

Request:

Since the introduction of the “make ready” scheme in Herefordshire – how often have community paramedics attended “Category A” emergency calls in the County (8 minutes response times)?
How often in those cases have a double crewed ambulance then been required to attend or take that patient to hospital?

 

... request continued

 

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Request Ref: FOI/807    Date of response: 26/06/12

 

Request:

Please could you answer the following questions regarding the equipment at West Midlands Ambulance Service NHS Trust’s head office at Millennium Point.

1. How many and which brands of desktop PCs do you have at this site?

2. How many and which brands of laptops/notebooks or tablet PCs do you have at this site?
3. How many and which brand of thin clients do you have at this site?
4. What operating systems do you run on your PCs/Laptops?

 

... request continued

 

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Request Ref: FOI/808    Date of response: 09/07/12

 

Request:

• Of the circa 4000 staff employed by the Trust, how many are frontline emergency medical staff? I would be grateful if your response could be broken down by role e.g. paramedic, emergency medical technician, emergency care assistant etc.
• Could you please state the total number of vehicles are either owned or leased by the Trust for the purpose of emergency medical care. I would be grateful if you could indicate how many vehicles are A&E ambulances, rapid response vehicles and any other classification of vehicle that you feel is relevant to the Trust.

 

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Request Ref: FOI/809   Date of response: 25/07/12

 

Request:

Under the Freedom of Information Act 2000, I request West Midlands Ambulance Service to provide me with the following information. I understand that there is no uniform method of collecting this information and that contracts differ between providers and commissioners, however, I would be grateful if you could provide me with the information below:
 
1)    How many appointments were made for Patients Transport Services, in each of the following years?
 2)    Of those, how many patients arrived within 30 minutes of their appointment?

 

... request continued

 

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Request Ref: FOI/810  Date of response 24/09/12

 

Request: 

This request is still currently outstanding awaiting clarification from the applicant. However, they are currently unavailable to respond.

 

 


Request Ref: FOI/811   Date of response: 22/06/12

 

Request:

I’m looking to put together a document of the coverage of AEDs across the British Isles and was hoping you could help by providing me with up to date figures of coverage in your area.

 

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Request Ref: FOI/812   Date of response: 11/07/12

 

Request:

1. Could you please provide me with the number of Ambulance Queues (the number of handover delays of longer than 30 minutes – from Ambulance to Accident and Emergency) in a) 2009/10 b) 2010/11 c) 2011/12 for the area that you cover.
2. If possible, could you provide this information by NHS Trusts (those who have commissioned  West Midlands Ambulance Service to provide ambulance services)

 

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Request Ref: FOI/813   Date of response: 10/07/12

 

Request:

The Number of Emergency Care Practitioners, Paramedics, Ambulance Technician, Emergency Care Assistants and vehicles.
 
The involvement of St John Ambulance / British Red Cross in providing care (2010 / 2011) to the community. I know that SJA crews sometimes provide Ambulance Crews during peak times. I was wondering how many incidents they have attended, type of incidents and the total hours provided by SJA / BRC Crews.
 
The involvement of Private Ambulance Services in providing care (2010 / 2011) to the community. I was wondering how many incidents they have attended, type of incidents and the total hours provided by Private Ambulance Services.

 

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Request Ref: FOI/814   Date of response: 18/07/12

 

Request:

On ________ an Order was issued by Worcester County Court that West Midlands Ambulance Service NHS Trust pay to me the sum of _____in full and final settlement of claim no _______ made arising out of failure by WMAS to respond to a subject access request dated ______. That payment represented the full amount claimed, and there was no associated order of costs. I am aware of systems within WMAS for allocating anticipated and actual costs to individual legal claims. Please advise of the total amount expended in legal fees, including solicitors, barristers and all associated costs, paid or due to be paid in respect of defending this claim. For that sake of clarity I am not seeking any breakdown or details of individual amounts charged or any rates etc that may be regarded as commercially sensitive, and it is only the total amount that is being requested.

 

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Request Ref: FOI/815   Date of response: 18/07/12

 

Request:

1. Please confirm the process within WMAS for dealing with FOI requests submitted by e-mail, and let me have a copy of the written policy in that regard.
2. Please confirm whether or not it is standard practice for the Chief Executive to have immediately forwarded copies of all such requests.
3. Please also confirm whether or not all requests are contained in the log published on your website. Please provide a copy of the Trust’s policy defining both of those issues.
4. Please confirm the number of requests submitted since 1st April 2011 and the number not included in the published log since that time, along with the general reasons for non-publication for each case. Please confirm the number of FOI requests made in total during that time, and the number in which you did not provide the full information requested.

 

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Request Ref: FOI/816   Date of response: 23/07/12

 

Request:

• the number of WMAS staff who have been referred to external counsellors (whether via Occupational Health or other referrals to private counsellors) in the financial year 2011/12
• Of those that were referred, how many took up the referral.
• What was the average number of sessions received.
• What was the most number of sessions attended

 

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Request Ref: FOI/817   Date of response: 26/07/12

 

Request:

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect of the following framework agreement(s)/contract(s):

Suppliers who applied for inclusion on each framework/contract below* and were successful & not successful at the PQQ & ITT stages.
Contract values of each framework/contract (& any sub lots), year to date
Start date & duration of framework
Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?

 

... request continued

 

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Request Ref: FOI/818   Date of response: 16/07/12

 

Request:

We understand that the section of Widemarsh Street, Hereford, under discussion, was affected by closure during late autumn of 2010 reopening in full on 4th January 2011.

1. On how many occasions were ambulances called to attend accidents in the section of Widemarsh Street shown on the enclosed incident report in the eighteen months prior to the roads closure that Autumn?
2. How many of those calls required the injured being taken to the County Hospital or indeed any other treatment centre?

 

... request continued

 

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Request Ref: FOI/819   Date of response: 23/07/12

 

Request:

1. Name all suppliers who provide you with services for Estates Professional Services as defined by the GPS (to include rent reviews, valuations, lease renewal, Acquisition of freehold and leasehold property as highlighted here http://gps.cabinetoffice.gov.uk/contracts/rm397 ). e.g. BNP Paribas Real Estate, Drivers Jonas Deloitte, DTZ, GVA Grimley, Jones Lang LaSalle, Knight Frank, Lambert Smith Hampton, King Sturge, Capita Symonds etc.

2. How much was spent with each supplier (regardless of whether they provided you services under the GPS framework) in the following financial years. Please break this down as fully as possible by supplier.

2007/08
2008/09
2009/10
2010/11
2011/12

 

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Request Ref: FOI/820   Date of response: 11/07/12

 

Request:

Please can you provide me with the most up to date fleet list you have access to containing the following information: -Number plate -Make -Model -Fleet Number -Current Call Sign -Where the vehicle is based Preferably of all the vehicles in your fleet.

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Request Ref: FOI/821   Date of response: 02/08/12

 

Request:

Would it be possible to provide information about:

The amount of hours education and /or training clinical staff - ECA's, Technicians, paramedics and ECPs receive about domestic violence & abuse?
What does this education consist of? Who is it delivered by (what is their background?)

What referral pathways are in place for clinicians to access for victims of DV/DA?

 

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 Request Ref: FOI/822  Date of response: 01/08/12

 

Request:

I want to submit a freedom of information request for the following information relating to ICT & Telecommunications:

Current Fixed Line Provider
Fixed Line Renewal Date
Fixed Line - Duration
Number of Lines
Minutes Provider
Minutes Renewal Date
Minutes Monthly Spend

 

...request contined

 

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 Request Ref: FOI/823  Date of response: 19/07/12

 

Request:

I would like to know the number of operational staff, vehicles and other different kinds of specialist equipment used during the response to the major incident scare on the M6 toll road near Weeford on July 5.

I would like a full list detailing the vehicles and equipment used.

I would like to know how many extra staff had to be called into work or from other areas to ensure coverage in the rest of the county while this incident was dealt with.

 

...request continued

 

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Request Ref: FOI/824  Date of response: 19/07/12

 

Request:

Under the terms of the Freedom of Information Act 2000, please provide me with the following information:

What aspects/units of your organisation had a involvement in this incident?

How many representatives of your organisation had involvement in this incident?

How much did it cost your organisation to deploy resources to this incident?

Please, where possible, provide a full breakdown of costs in relation to this incident.

 

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Request Ref: FOI/825  Date of response: 01/08/12

 

Request:

1. What is the role of communication and marketing in your organization? Does your organization have objective on communication and marketing?
2. What is the size of the communications team/marketing department?
3. Does your organization source communications and marketing services externally? If yes, what kind of services that you employed? Can you provide me the figure of expenditure from 2009 to current financial year or the most recent available?

 

...request continued

 

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 Request Ref: FOI/826  Date of response: 06/08/12

 

Request:

1. Do you currently subcontract any of your non-emergency patient transport services?
2. If so, please provide the name of the current provider(s) of the service together with the scope of work subcontracted to each provider.
3. Please provide the approximate number of patient journeys per annum undertaken by subcontractors.
4. Please provide the approximate cost of the annual charges paid to the provider for the service i.e. the annual cost of the service.
5. When do these contracts with subcontractors for non-emergency patient transport expire?

 

...request continued

 

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 Request Ref: FOI/827  Date of response: 09/08/12

 

Request:

Further to press reports 'CloudStore buy sees thousands of ambulance staff move to Office 365; West Midlands ambulance service to replace legacy mail systems with cloud version of Microsoft Office and Sharepoint' (Guardian, Tuesday 24 April 2012 12.24 BST).

Please supply copies of the information governance assessment and/or off-shore processing risk assessments carried out by the Trust with reference to the procurement of hosted version of Microsoft products.

 

... request continued

 

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Request Ref: FOI/828  Date of response: 08/08/12

 

Request:

The figures relate to the period for the months before and after the call centre dealing with non-emergency calls was moved from Leamington fire station in Dale Street, Leamington to the new centre in Tollgate, Staffordshire. I understand the transfer began in April this year. Any information you could give me about how long the transfer took and when it was completed would be very useful.
Bernard Kirton, a councillor in our area is concerned that since the move ambulances have been late, causing patients to be late for their appointments. He has made a formal complaint about one incident.

 

... request continued

 

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Request Ref: FOI/829  Date of response: 16/07/12

 

Request:

We are a Healthcare agency working with the NHS and a number of other clients in the healthcare area. In accordance to the right of information under the Freedom of Information Act 2000, I would like to request information regarding the price and supply of products listed in Appendix 1.

Please provide

• The Quantity of each product listed during the last financial year
• The average price of each product
o If this varies, please supply the quantity bought at each price

 

... request continued

 

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Request Ref: FOI/830  Date of response: 19/07/12

 

Request:

Please can you send me the names and email address for the following people in the following roles

Chief Executive
Head of Human Resources
Head of Procurement
Director of Finance

 

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Request Ref: FOI/831  Date of response: 14/08/12

 

Request:

Please could you tell us who your suppliers are for filming and video production and also whether they have SC clearance. Also could you tell us whether WMAS is currently or have in the past sponsored a film/video production contractor to gain SC clearance and, if so, who they are?

 

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Request Ref: FOI/832  Date of response: 06/08/12

 

Request:

I am currently looking into the issue of Ambulance waiting times and hope you will be able to assist me. Under the Freedom of Information Act, please could you list/ provide me with:

Ambulance waiting times regarding the eight minute target for i) the most recent figures ii) the past three months

 

... request continued

 

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Request Ref: FOI/833  Date of response: 15/08/12

 

Request:

1. The total amount of money paid to all trade unions for financial years
a. 2010-11 and
b. 2011-12. Where possible please provide a list of total payments made to each different trade union. However if this disaggregated information is not available please continue to provide a total figure for trade union payments. In response to this question, please only include direct payments to the unions from your organisation, not membership dues deducted from staff salaries.

 

... request continued

 

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Request Ref: FOI/834  Date of response: 14/08/12

 

Request:

 I am looking to obtain a list of all Allied Health Professional Managers and Team Leaders for the different areas of each profession, (for example, the Occupational Therapy Team Leader for Intermediate Care or the Physiotherapy Team Leader for Paediatrics, etc.) that work in the Trust. I would be grateful for names, telephone numbers and email addresses for:

1. Occupational Therapy
2. Physiotherapy
3. Radiography
4. Dietetics
5. Podiatry
6. Speech and Language Therapy

 

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Request Ref: FOI/835  Date of response: 25/07/12

 

Request:

Can you please advise me where I can find the following documents for West Midlands Ambulance Service NHST?
 
- Business Plan 2012-2013
- Prescribing Formulary 2012

 

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Request Ref: FOI/836  Date of response: 09/08/12

 

Request:

1. Were you consulted in the Decision by Central Manchester University Hospital Trust. In particular Trafford General to Bar entry to the Intensive Care Unit?
2. When were you notified if at all that Trafford Generals ICU Unit was effectively closed to everyone out of the borough?
3. Has the Ambulance service been refused entry/turned away from Trafford General. If yes how many times?

 

... request continued

 

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Request Ref: FOI/837  Date of response: 14/08/12

 

Request:

Please tell me how many calls West Midlands Ambulance Service received on Friday 13th July where an ambulance was (a) requested and (b) dispatched.
Please also tell me the average wait for an ambulance response on Friday 13th July.

 

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Request Ref: FOI/838  Date of response: 06/08/12

 

Request:

1. Does you service have any form of helicopter support ?
2. If yes does it have a Paramedic on board ?
3. If yes does it have a Doctor on board ?
4. How is the service funded ?
5. What hours does the unit fly ?

 

... request continued

 

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Request Ref: FOI/839  Date of response: 30/08/12

 

Request:

 I would like to re-submit a freedom of information request to the organisation to request to the following information because the contract information sent previously has or is near to being expired I require a contract update:
Contract 1 PBX and VOIP maintenance contract information:
1. All ICT Contracts relating to PBX and VOIP Maintenance please can you send me:
a. Supplier(s) Name(s)
b. Total Contract Value
c. Hardware Brand

 

... request continued

 

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Request Ref: FOI/840  Date of response: 14/08/12

 

This was not treated as an FOI request. Information Sharing Protocol in place with another Trust.

 

 


Request Ref: FOI/841  Date of response: 09/08/12

 

Request:

For Ambulance Category A Incidents calls, what proportion of calls were responded to within a) 8 minutes and b) 19 Minutes in July 2012?

 

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Request Ref: FOI/842  Date of response: 13/09/12

 

Request:

Could you tell me the number of alcohol-related emergencies the service responded to in the Stoke-on-Trent area in the last full financial year?
If this is too broad, please narrow the request to evening incidents in the city centre (Hanley).

Please provide a breakdown which shows the nature of each emergency incident, the number of staff required to attend it, any signposted location (i.e. the name of a relevant nightspot) and the estimated annual cost to the service of dealing with alcohol-related incidents for both this area and for the service as a whole.

 

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Request Ref: FOI/843  Date of response: 17/08/12

 

Request:

I would be grateful if you could investigate '.org' having access to WMAS database under the Freedom of Information Act as we are registered with the Information Commissioner re: data protection and we were particularly careful at making sure our registration encompassed access to the Ambulance Services' database.

I don't think I mentioned our data protection compliance last time we spoke

 

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Request Ref: FOI/844  Date of response: 21/09/12

 

Request:

• Please can you let me know the number of alcohol related incidents involving people under the age of 18 that ambulances from your trust have attended in the past five calendar years. Please can you give separate figures for each year from 2007 to 2011?
• Of those incidents, please provide figures for the same period specifying how many involved alcohol poisoning or intoxication? Please can you provide the gender breakdown for each year?

 

... request continued

 

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Request Ref: FOI/845  Date of response: 18/09/12

 

Request:

1) How many call outs have you had to dangerous dog attacks / dog bites / injuries sustained from dogs in 2012, 2011, 2010?
3a) How many of these resulted in hospitalisation of one or more individual? 2012, 2011, 2010?
1b) Please give details of age, sex and location of each victim and any details recorded about each incident for 2012, 2011, 2010?
1c) How many ambulances were sent on each occasion, ambulance crew were sent on each occasion? Was a helicopter sent?

 

... request continued

 

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Request Ref: FOI/846  Date of response: 23/08/12

 

Request:

This was treated as a subject access request under the Data Protection Act.

 

 


Request Ref: FOI/847  Date of response: 23/08/12

 

Request:

a. How many Technicians have undergone training to become Advanced Technicians since 2006?
b. If the answer to “a.” is nil, please confirm the reasons why.
c. Please confirm the number of male Advanced Technicians and the number of female Advanced Technicians between the period 2007 and 2011.
d. Please provide a copy of the agreement between the Trust and other parties dated around June 2008 which confirms that the technicians can become Advanced Technicians on Band 5

 

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Request Ref: FOI/848  Date of response: 16/10/12

 

Request:

Could you please provide the number of management staff in a ratio to front line staff since the merging of the services and the amount of managers before the merge and a wage cost before and after amalgamation.

Could you also provide the number of management staff that have a company funded car with blue lights and from April 2011-2012 how many cases they attended and if the company cars are actually required or a fleet of standard I.e Vauxhall astra's or fiat punto's or what is currently used by front line responder staff would be more appropriate rather than for instance BMW 5 series and what is the annual spend for these vehicles also what are the future proposals for cost saving in relation to the cars that management drive compared to that of cases attended using blue lights etc

 

... request continued

 

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Request Ref: FOI/849  Date of response: 11/10/12

 

Request:

1. Name of Ambulance Service

2. Population covered by the Service

3. How your service is staffed i.e. (the roles in the service) Clarification

 

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Request Ref: FOI/850 Date of Response: 15 October 2012


Request:
1. What are the procedures to buy vehicles and how many new vehicles bought and disposed/replaced in 2011-12.
2. Are all vehicles are on lease or trust ownership.
3. What is the maximum period of vehicles lease.
4. Do these vehicles always bought from certain suppliers and what are the criteria to choose suppliers.
5. For trust owned cars what is the maximum age before write off.
6. How you write off trust owned vehicles i.e. resale or scrap and name and
address of third parties whom these vehicles sold.

 

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Request Ref: FOI/851 Date of Response: 04 October 2012

Request:
I write to you today to make a formal request for information under the Freedom of Information Act. The information I request is around how much you pay monthly (or annually) for leased, hired or loaned vehicles.
Information requirements:

  • Make
  • Model
  • What the total price includes ie. Insurance, servicing etc.
  • Purchase type ie. purchase, lease, hired
  • Scheme duration (if applicable)
  • Actual monthly/annual/purchase price

  

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Request Ref: FOI/852 Date of Response: 26 September 2012

Request:
Would you please be kind enough to advise me the following: Quantity of Front Line Ambulances (not for Patient Transfer), split between Emergency Vehicles, RRV's and Bariatric Vehicles.

 

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Request Ref: FOI/853 Date of Response: 08 October 2012


Request:

1.Do you record the ethnic makeup of your staff? If not, why not, and do you have any plans to do so?
If so, how many years have you been doing this and how regularly?
2.Please provide the ethnic breakdown of all staff employed by your organisation. In addition break these figures down for registered nursing staff.
3.Please provide the ethnic makeup of your band 7 and 8 nursing staff for the following years: 2009; 2010; 2011; 2012
4.Does your trust have a positive discrimination policy to hire underrepresented ethnic groups providing they are as qualified for the role as other applicants? Provide details of what your organisation has done in the past two years to ensure it has a workforce that represents your organisations.
5.The Race Relations Act 2000 requires NHS organisations to monitor the numbers of staff in each ethnic group who :
•receive training
•benefit or suffer detriment as a result of its performance assessment procedures
•are involved in grievance procedures
•are the subject of disciplinary procedures, or
•cease employment with that person.
Please provide a breakdown by ethnic group for the above five categories for the following years: 2009, 2010, 2011, 2012
6.Please provide any other relevant information.

 

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Request Ref: FOI/854 Date of Response: 05 October 2012

Request

•Can you tell me if you participated in the NHS lone worker framework agreement?
•If you did take part in the framework agreement, can you please tell me when?
•If you do not take part in the framework, can you please tell me the reasons why?

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Request Ref: FOI/855 Date of Response: 29 October 2012

Request:

1. Please disclose the number of ambulances delayed by more than 15 minutes when taking emergency patients to hospitals in each of the past three years: 2010, 2011 and 2012 to date.
2. Please also show this as a proportion of the total number of ambulances taking emergency patients to hospital, ie:
2012 to date: xx ambulances delayed by more than 15 minutes out of xx ambulances taking emergency patients to hospital.
3. If possible, please break the data down to show how many wait more than 15 minutes, how many more than 30, how many more than 45, how many more than 1 hour, how many more than 1 hour 15, how many more than 1 hour 30, how many more than 1 hour 45, how many more than 2 hours.
4. Please also provide an reports or internal briefing notes on the topic of delayed ambulances from the past year.

 

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Request Ref: FOI/856 Date of Response: 20 September 2012

Request:

Can you please let me have the e-mail addresses for Anthony Marsh and Graham Meldrum within the time set by law?

 

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Request Ref: FOI/857 Date of Response: 23 October 2012

Request:

1.The number of 999 calls in Staffordshire for cardiac arrest not attended by a two person ambulance this year and the number that arrived within a)8 minutes and b) 19 minutes.
2.The number of defibrillators where used in treated as meeting the Cat A response target time in Staffordshire between 2011 and 2012. Clarification – question requests data on the total number of times when defibrillators usage is treated as meeting the Category A target.
3.The number of Category A responses in 2011 and 2012 in Staffordshire where the response time was met by use of community based defibrillator. Clarification – asks how many times a defibrillator that is kept within the community (not on an ambulance) is used and treated as meeting the Category A response target.

 

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Request Ref: FOI/858 Date of Response: 06 November 2012

Request:

• How many employees are involved in delivery of direct services to those individuals receiving a Telecare service?
• How many total 'hours' of care (per month) are delivered to those individuals receiving a Telecare service?
• What type of care is being delivered?

I would be interested in any information held by your organisation regarding my request. I understand that I do not have to specify particular files or documents and that it is the department's responsibility to provide the information I require. If you need further clarification, please contact me by e-mail.

 

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Request Ref: FOI/859 Date of Response: 22 October 2012

Request:

1)The total number of ambulance stations the Trust funded as of May 2010, May 2011, and May 2012 respectively.

2)Any forecast of the number of ambulance stations the Trust will fund in future, including any plans or options (including those not yet approved) for closures of stations, including the timescale over which those forecasts apply. This includes any forecasts or options for potential ambulance station closures considered by the Trust’s Estates Management committee (or equivalent committee).

3)Any report, review, forecast, analysis or impact assessment, either internal, published, or externally commissioned, that details the impact of previous (i.e. since May 2010) ambulance station closures, or considers the potential impact of any future ambulance station closures.

 

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Request Ref: FOI/860 Date of Response: 27 September 2012

Request: 

 

This was dealt with as a Subject Access Request under the Data Protection Act 1998.

 


Request Ref: FOI/861 Date of Response: 06 November 2012

Request:

1. A full list of System Indicators and Clinical Outcomes for FY 2011/2012 for the Staffordshire division/area of your service in the excel spreadsheet format and in the same detail as that published by the Department of Health for all NHS Ambulance Services in England.

2. The detail by hospital for FY 2011/12 of the number of patients received from Staffordshire who had suffered a cardiac arrest who had been successfully resuscitated and maintained alive to hospital and the total number of such cardiac arrest patients who were discharged alive.

 

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Request Ref: FOI/862 Date of Response: 18 October 2012

 

Request:

1. Does the Trust currently have a contract for I.T. disposal?
2. What involvement does the Trust Information Technology Services division specifically get involved in the disposal of I.T. equipment? Is this a piece of work where “estates” decide how material is disposed of?

3. How is data removed from Servers and PC’s prior to end of life?
4. Does the Trust donate any equipment to charity, good causes or staff? If so, how does the university ensure data protection?
5. Who has overall responsibility for the disposal of IT equipment within the Trust? Please supply name, telephone and email details (NOT DEPARTMENTAL Information but the actual PERSON responsible)

 

...request continued

  

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Request Ref: FOI/863 Date of Response: 23 October 2012

 

Request:

1. a copy of the WMAS NHS Trust policy for handling Police issued Notice for Intent of Prosecution (Speed camera initiated) (NIP)
2. the number of NIP's actually issued to WMAS NHS Trust blue light users from April 1st 2011 to March 31st 2012 and processed by WMAS HQ.
3. how many official WMAS NHS Trust exemptions were submitted versus how many WMAS NHS Trust blue light users tickets were not waived and prosecution continued.

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Request Ref: FOI/864 Date of Response: 23 October 2012

Request:

Would it be possible to send me a copy of the management structure for the UK Ambulance service. I do not require personal details, just titles and brief description of their roles.

 

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Request Ref: FOI/865 Date of Response: 1 November 2012

 

Request:

1. How many days did workers at the service call in sick in 2011/12 or 2010/11 (whichever is the newest date you have).
2. How many days did workers at the service take off for stress related illness, ie stress, anxiety, depression, in the same time period as above.

 

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Request Ref: FOI/866 Date of Response: 12 November 2012

Request:

1. I would like to know how many 999 Ambulance Crews the Trust has/had in 2010, 2011 & 2012?
2. I would like to know how many ambulances are sent out with just 1 Crew Member on average 2010, 2011, & 2012 on a month by month basis until August for 2012?

... request continued

 

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Request Ref: FOI/867 Date of Response: 12 November 2012

Request:

 Director of IT
Associate director of IT
IT Programme Director
IT Programme Manager
Head of IT
IT manager

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Request Ref: FOI/868 Date of Response: 12 November 2012

Request:

Could you provide me with a list of all ambulance posts from which ambulances are dispatched.

Please also provide a list of posts which have been closed in the last ten years, indicating how many have been closed or merged during this period.

Please also include any current plans, or outline proposals to close or merge posts, include details of any 'hub and spoke' modelling arrangements with regards to the posts from which ambulances are routinely stored and dispatched.

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Request Ref: FOI/869 Date of Response: 12 November 2012

Request:

Can you please forward the current and past data relating to injuries sustained in the back of a moving ambulance, both staff and patients, the risk assessments that you have carried out and the training for staff, also can you provide data from 2009 to the present date regarding all of the above and your past and current working agenda and guidance for staff working on patients whilst commencing cpr, taking into account this cannot be carried out whilst seated .

Also your current training policy relating to teaching staff on safety whilst performing cpr in the back of a moving ambulance under emergency circumstances. 

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Request Ref: FOI/870 Date of Response: 23 October 2012

Request:

I would like to request a detailed structure of the Human Resources department for the organisation.
Can this please include job titles and names?

 

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Request Ref: FOI/871 Date of Response: 12 November 2012

Request:

1. How many iPads does the organisation own.
2. How many Apple Mac desktop and Macbook laptops does the organisation own.
3. Does the organisation have an existing Mobile Device Management solution?
4. Does the organisation have an existing Apple Support provider?
5. Who in the organisation is responsible for Apple hardware (full name is possible, job title if name is not available).

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Request Ref: FOI/872 Date of Response: 06 November 2012

Request: 

This was dealt with directly with the applicant.

 


Request Ref: FOI/873 Date of Response: 29 November 2012

Request:

1. What expenses and amounts have been claimed and what for? (Refers to Directors)
2. The cost of employing consultants on 111 calls? (Refers to anyone who is working on the 111 non-emergency number project. This number has been introduced by NHS for non-emergency calls but can triage calls and send an emergency vehicle out if deemed necessary)
3. The cost of employing consultants on Full time Status?
4.  The amount of hours overtime and the associated cost per month to date?

 

... request continued

 

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Request Ref: FOI/874 Date of Response: 22 November 2012

Request:

The information that I require is for the 4 weeks preceeding the 17/9/12 and the 4 weeks following the 17/9/12 on a weekly basis.

1) How many transfers were completed in the allocated time slot.
2) How many road staff were on annual leave in terms of man hours.
3) How many road staff were on sick leave in terms of man hours.
4) How many hours of overtime were done by road staff in terms of man hours.
5) How many road staff attracted a meal break payment.

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Request Ref: FOI/875 Date of Response: 22 November 2012

Request:

I would like to establish what statistical information is returned to central government by the ambulance trust as a legal requirement.

Please would you kindly provide a list of the names of returns, broken down by category and time period (e.g. monthly, quarterly, annual return)? Additionally, if you are aware whether each dataset is not subsequently published by the department, please indicate this against each record.

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Request Ref: FOI/876 Date of Response: 06 November 2012

Request:

On 8/10/2012 around 10:45 am i stopped to assist a collapsed gent in stone high street, outside all seasons veg shop, as I work in AMU at UHNS, I stayed with the gent I believe his name was Mark, until the first responder attended and then until the ambulance arrived. However this good deed resulted in me getting a parking ticket for being 8 minutes late back to my vehicle, I have explained the circumstances to the council, however they now require verification to consider voiding the ticket and fine. Would you be able to help with this please?

 

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Request Ref: FOI/877 Date of Response: 28 November 2012

Request

In the last 4 financial years and this year so far can you tell me how much has been paid to workers who have asked to be paid instead of taking any annual leave they have left over?

Please tell me how many individuals did this in each year, the number of days each was owed and the amount paid in lieu.
Please tell me your organisation's policy for this.

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Request Ref: FOI/878 Date of Response: 28 November 2012

Request

My interest is in incidents of verbal or physical abuse recorded against paramedics in the last two full financial years and the current year to date in the Staffordshire and Stoke-on-Trent areas.

Please provide details of each incident recorded (i.e. a brief summary of what is said to have happened) and any recorded details of physical injuries caused

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Request Ref: FOI/879 Date of Response: 29 November 2012

Request

I am a paramedic working for North East Ambulance Service and am currently doing some research as part of a Masters degree in Clinical Research at Newcastle University looking at how paramedics break news of bereavement to relatives.

 

My aim is to get some information from all Ambulance Trusts regarding paramedic training (specifically delivering news of bereavement). This would allow me to compare how training for paramedics may, or may not, differ countrywide for this difficult task.

 

If possible, I would also like some statistics regarding the number of deaths that are diagnosed at home. For North East Ambulance Service paramedics this consists of a Recognition of Life Extinct (ROLE) form. I require the last three years data collection for this form (or similar method of collating how many times death is diagnosed/confirmed by paramedics) in order for me to show whether there is an increase or decrease in this type of detail attended by paramedics

 

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Request Ref: FOI/880 Date of Response: 14 November 2012

Request

Please let me know, for the past two years for which figures are available, the average wait time (the waiting time an ambulance spends outside hospital) for each hospital in the West Midlands area.

Please indicate how this compares with the national average for the same period.

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Request Ref: FOI/881 Date of Response: 04 December 2012

 

Request:

 

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect of the following framework agreement(s)/contract(s):
• Suppliers who applied for inclusion on each framework/contract below and were successful & not successful at the PQQ & ITT stages.*
• Contract values of each framework/contract (& any sub lots), year to date
• Start date & duration of framework
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

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Request Ref: FOI/882 Date of Response: 04 December 2012

Request:

1. The total number of employees, along with the number of employees (headcount) by ethnicity, gender, disability, age, religious affiliation and sexual orientation in 2012 as per the census categories.
2. The total number of employees, along with the number of employees (headcount) by ethnicity, gender, disability, age, religious affiliation and sexual orientation at the beginning of 2010 as per the census categories.

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Request Ref: FOI/883 Date of Response: 12 November 2012

Request: 

1. I would like to know how many 999 Ambulance Crews the Trust has/had in 2010, 2011 & 2012?
2. I would like to know how many ambulances are sent out with just 1 Crew Member on average 2010, 2011, & 2012 on a month by month basis until August for 2012?
3. How Many times has West Midlands Ambulance service needed to use Private Ambulances? In 2010, 2011 & 2012 on a month by month basis until August for 2012?

... request continued

 

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Request Ref: FOI/884 Date of Response: 10 December 2012

Request:

Please could you tell me how much has been spent during 2011/12 and from April 2012 to November 1 2012 on employing the services of consultancy firms.

 

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Request Ref: FOI/885 Date of Response: 29 November 2012

Request:

Of the drugs listed below (the applicant provided a table) –

1. How many of these drugs were prescribed
2. In what quantity (number of patients, number of months, etc.)
3. The total cost for each drug

For the financial year 2011/12 (or most recent full year available), and the financial year 2001/02, please provide the following information:

  The total cost of all spending on all drugs

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Request Ref: FOI/886 Date of Response: 03 December 2012

Request:

1. How many leased cars for the use of individual non-clinical staff does the trust have now, had at 1/4/11 and at 1/4/10? By non-clinical staff I mean staff who are not, or were not, engaged in direct patient care and treatment.
Please don't include pool cars (those shared by a number of staff) in this.
2. What is the lowest business mileage claimed in 2010-11 and 2011-12 and so far this financial year by an individual with a leased car?
3. What is/has been the mileage rate/s paid for business travel in a leased car and in an employee's own car?

 

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Request Ref: FOI/887 Date of Response: 17 December 2012

 

Request:

1. Can you please tell me how many tenders have been conducted by WMAS using the Restricted Procedure in which dialogue between WMAS and tenderers has taken place Post PQQ and before full tender.
2. Please list all tenderers that have taken part in the processes described above.
3. Please provide the number of occasions that WMAS has used the Accelerated Procedure for tender action and list the tenders that were conducted using this process.
4. Please give details of all costs incurred by WMAS in the recent abandoned tender procedure for video production (immersive projects). These costs should include all internal staff costs together with any external consultant fees including legal fees.

 

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Request Ref: FOI/888 Date of Response: 28 November 2012

 

Request:

1. Please tell me how many ambulance workers were signed off sick for stress in the following financial years: a) 2007/8 b) 2008/9 c) 2009/10 d) 2010/11 e) 2011/12
2. Please tell me the total number of sick days taken for stress by ambulance workers in the following financial years: a) 2007/8 b) 2008/9 c) 2009/10 d) 2010/11 e) 2011/12
3. Please tell me the cost to the NHS of ambulance workers taking sick days for stress in the following financial years: a) 2007/8 b) 2008/9 c) 2009/10 d) 2010/11 e) 2011/12. If this is not possible, please don’t reject my entire request, please just
answer questions 1 and 2.

 

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Request Ref: FOI/889 Date of Response: 03 December 2012

 

Request:

1. Total number of cardiac arrests attended at a dental practice setting?
2. Total number of 999 activations to a dental practice setting?
3. Medical emergencies buy breakdown of type responded to by the (WMAS?)in a Dental Practice setting

  

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Request Ref: FOI/890 Date of Response: 17 December 2012

 

Request:
1. Your current rank structure.
2. The number of personnel you employ for each rank in your structure.

3. A fleet list of your emergency vehicles including the fleet number, the make and model of the vehicle, the role it plays and where it is based.

 

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Request Ref: FOI/891 Date of Response: 13 December 2012

 

Request:
For 999 calls to the ambulance service classed as category A, please confirm:how many journeys to hospital took longer than 30 minutes in each of the last three years (i) 2009/10, (ii) 2010/11 and (iii) 2011/12?
For 999 calls to the ambulance service classed as category B, please confirm: how many journeys to hospital took longer than 30 minutes in each of the last three years (i) 2009/10, (ii) 2010/11 and (iii) 2011/12?

 

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Request Ref: FOI/893 Date of Response: 26 November 2012

 

Request:
Can you please inform the number of patients treated by your Ambulance Trust for Opioid overdose (any cause) in each of the following years: 2008-09; 2009-10; 2010-11; 2011-12.

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 Request Ref: FOI/894 Date of Response: 24 December 2012

 

Request

1. Please detail the company who provides mobile communications (phones) to your organisation.

2. Please detail the number of handsets in use by the organisation, funded by the organisation for staff use (example - 3000 units)
3. What brands of handsets are in use (example Iphone 4, Blackberry)? Please provide breakdown of each brand (example 1500x Iphone 4, 500x Blackberry Curve, 1000x Nokia Lumia 900)

...request continued

 

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Request Ref: FOI/895 Date of Response: 10 January 2013

Request

I am writing to formally request, under the Freedom of Information Act 2000, that you provide an answer to the following: How many trained medical staff with
i) 10,
ii) 15 and
iii) 20 years’ experience left the ambulance trust in a)2010/11 and b) 2011/12

read more 

 

 


Request Ref: FOI/896 Date of Response: 10 January 2013

Request

 

This was dealt with as a Subject Access Request under the Data Protection Act 1998

 

 


Request Ref: FOI/897 Date of Response: 6 December 2012

Request:

1. The contact details (including email addresses of) the Head of Procurement / Purchasing Officer.
2. The contact details (including email addresses of) the Director of Estates.
3. The contact details (including email addresses of) the Director of Facilities.
4. The contact details (including email addresses of) the Estates Health & Safety Officer.
5. The contact details (including email address of) the person in charge of Health and Safety of paramedics and ambulance workers.

read more

 

 


Request Ref: FOI/898 Date of Response: 6 December 2012

 

Request:
I would like to know the contact name and contact details (i.e. email, phone number) of your HR Manager at West Midlands Ambulance Service NHS Trust so I can send some details over, and contact them. If not do you have a HR manager
contact, have you got HR team contact or Recruitment manager contact, could you please let me know.

 

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 Request Ref: FOI/899 Date of Response: 08 January 2013

 

Request:

I would like to know what resources work from the new Dudley, Willenhall and West Bromwich hubs on any given day including the shift they are on and resource type e.g 1 07-19 ambulance 2 06-16 RRV etc

 

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Request Ref: FOI/900 Date of Response: 10 January 2013

 

Request:

1. A copy of any policies/criteria you have for the supply of leased cars to non-clinical staff
2. The total cost to your organisation of leasing cars for non-clinical staff in 2010-11, 2011-12 and so far this year.
3. the models and makes purchased for non-clinical staff e.g. Ford Focus 1.2, BMW 325 etc
4. with regard to the car used for the fewest business miles in each of these years, the cost to the organisation of leasing this car and the model involved (NOTE you should have supplied me with some info on this earlier which may help you research this query)
5. The job title and Agenda for Change band of the person who uses this car.

  

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Request Ref: FOI/901 Date of Response: 10 January 2013

 

Request:

1. The Ambulance Clinical Indicators: Clinical outcomes, and the Ambulance System Indicators since Nov 2010, monthly by county, or defined area within the Trust, up to and including (if possible) Nov 2012.
2. The percentage of R1/R2 patients transported by an RRV over the past 12 months as a monthly percentage by county, or defined area, as well as the entire trust. Please can you also provide the actual numbers of patients as well as the percentages?
3. The full cost of private ambulance providers as an annual figure over the past 5 years.
Please can you confirm?
1. If you use the RRV frontloaded model within your Trust, and if you do, please specify the areas this is used.
2. How you record the A19 – whether this is recorded by the first vehicle on scene, regardless of whether the patient is transported in, for example, an RRV first on scene, or whether the A19 is recorded on the actual transporting resource.

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Request Ref: FOI/902 Date of Response: 10 January 2013

 

Request:

1. How many a) Paramedics and b) Emergency Care Assistants were tested for drugs? Please provide total figures for 2012 to-date, 2011, 2010, and 2009.

2. For each year please provide a breakdown of the reasons for drug testing. Please provide details for 2012 to-date, 2011, 2010, and 2009.

3. Of those tested each year, what percentage of a) Paramedics and b) Emergency Care Assistants tested positive for drugs? Please provide a breakdown for each year 2012 to-date, 2011, 2010, and 2009.

4. For each year, please provide a breakdown of the type of drugs. Please provide details for 2012 to-date, 2011, 2010, and 2009.

5. How many a) Paramedics b) Emergency care assistants were removed or suspended from their jobs because of this?

Please provide this in the form of an Excel spread sheet or csv table. Please send me this information by e-mail.

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Request Ref: FOI/903 Date of Response: 10 January 2013

Request:

 

• How many vehicles are used for Patient Transport Services
• How many staff work for Patient Transport Services
• Do your ambulances carry oxygen

... request continued

 

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Request Ref: FOI/904 Date of Response: 14 January 2013

 

Request:

Please may you help with our request for information regarding the number of sudden cardiac arrests reported in the past twelve months across (a) Stratford-upon-Avon and (b) the wider Warwickshire area that WMAS covers?
If at all possible, it would be useful to know (a) the number of sudden cardiac arrests, (b) the number of sudden cardiac deaths, and (c) the number of each where the cause was known to be arrhythmia induced.

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 Request Ref: FOI/905 Date of Response: 15 January 2013

 

Request:

1) How reliant are you on Street Name plates in Birmingham when attending an emergency call-out?
2) Do you have technological software incorporated in Ambulance Vehicles? Which software (if applicable/known)?
3) For accuracy and effective response efficiency purposes which type would you say is more effective/reliant; Street Name Plates or software (if applicable)?
 

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Request Ref: FOI/906 Date of Response: 16 January 2013

 

Request:

1) The average wait between an ambulance arriving at A&E departments and discharging the patient into A&E from 1st November 2012 up to, and including, the most recent data available and comparable data from 1st November 2011 to 20th February 2012.

2) The longest delay between an ambulance arriving at A&E departments and discharging the patient into A&E since 1st November 2012 up to, and including, the most recent data available and comparable data from 1st November 2011 to 20th February 2012.

3) The number (and percentage) of ambulances that achieve Category A target of arriving at call outs within 8 minutes since 1st November 2012 up to, and including, the most recent data available and comparable data from 1st November 2011 to 20th February 2012.

4) How many ambulances have waited outside A&E for 30 minutes or over before discharging the patient into A&E since 1st November 2012 up to, and including, the most recent data available and comparable data from 1st November 2011 to 20th February 2012.
 

 

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Request Ref: FOI/907 Date of Response: 21 January 2013

 

Request:

1. If your IT is not totally outsourced then how many individual Staff are employed within your IT Department?

2. To which Company or Companies are the following areas of IT Outsourced:

3. How many Desktops are in use?

4. How many Laptops are in use?

5. How many Thin Clients are in use?

6. Which Server Platform(s) and Operating System(s) do you use?

7. How many Physical Servers are in use?

8. How many Virtual Servers are in use?

9. What is the name and job title of the most senior person in IT?
 

 

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Request Ref: FOI/908 Date of Response: 25 January 2013

 

Request:

How many ambulance crashes have there been in the last 5 years?

How many of these have involved the ambulance been taken off the road?

How many of these crashes have resulted in the ambulance becoming "written off"?

How many crashes have involved patients on board the ambulance? Any age range for the patients involved?

Have any been fatal?
  

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Request Ref: FOI/909 Date of Response: 04 January 2013

Request:

 

This was dealt with as a Subject Access Request under the Data Protection Act 1998.

 

 


Request Ref: FOI/910 Date of Response: 28 January 2013

 

Request:

I was wondering if you would be so kind to share any educational resources that you supply to your student paramedics/ and qualified paramedics; be that lectures, powerpoints, specific competencies they are required to pass, generally ANY specific educational data applied to child protection, safeguarding, sociology and psychology (Both Adult and Child) you teach or have in place; IE referral pathways.

 

 

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Request Ref: FOI/911 Date of Response: 8 January 2013

 

Request:

I am requesting for some information in regards to patients who have died with no known next of kin since 1st September 2012 to the date of your response.

Would you please provide information that has been or will be referred to the local council, Treasury Solicitor (or Duchy of Lancaster/Duchy of Cornwall within their jurisdictions) or any other public authority for further investigation.
For each referral made please provide
First name, Surname
Date of death
Date of birth
Marital status
Last known address
Date of when and to whom the referral was made.

 

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Request Ref: FOI/912 Date of Response: 8 January 2013

 

Request:

The first name, surname and email address for any person holding the post of commissioning manager, head of service for commissioning, assistant director of commissioning or director of commissioning

 

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Request Ref: FOI/913 Date of Response: 6 February 2013

 

Request:

We would like to know how many times and for what reason WMAS has been called to HMP Oakwood since it opened in April 2012.

We understand one or more ambulances were called to HMP Oakwood in September or October because a prisoner was severely ill after drinking moonshine the prisoners had made out of bread and fruit on Cedar Wing. Are you able to confirm

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Request Ref: FOI/914 Date of Response: 6 February 2013

 

Request:

I would like to have the number of single-crew ambulances (emergency ambulances mobilised with only one crew) used in the West Midlands from January 2010 to 2012 (most recent 2012 figures).

Can this also be broken down into the various areas (Shropshire, Herefordshire, Worcestershire, etc.)?
 

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Request Ref: FOI/915 Date of Response: 5 February 2013

 

Request:

1. The business requirement and justification for the Director and Deputy Director of NARUs posts, including business case or supporting documentation.

2. The agenda, minutes, attendees and terms of reference of the meeting group overseeing NARU that agreed the creation and appointment of the Director and Deputy Director of NARUs posts.

3. The name of the chair or presiding officer of that approving group in question 2. 

4. The completed agenda for change marking / scoring documentation that sets the posts at their current pay scale.

5. The date that the assessment panel from HR (or other group) scored the posts, the meeting minutes, attendees and the responsible manager's name(s) for conducting, overseeing and approving the scoring in Q 4.
 

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Request Ref: FOI/916 Date of Response: 5 February 2013

 

Request:

1. The name of your current HR/Payroll software solution and provider. If this is outsourced, please provide the name of your outsourcing provider.

2. The date that the contract was signed with your HR/Payroll provider

3. The length of the current contract term for both HR and Payroll

4. The date that the HR and payroll contracts are due to be renewed.

5. The current annual maintenance charges for your HR/payroll solution

6. The original contract value of your HR/payroll solution
 

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 Request Ref: FOI/917 Date of Response: 7 February 2013

 

Request:

1. How many Serious Untoward Incidents were recorded by your service in the last calendar year?

2. For each incident please provide me with a copy of any incident review or root cause analysis that was conducted following the occurrence?

3. Please provide me with any e-mails either sent or received by your organisation’s head of communications (or similar post) as to whether the media should be proactively notified about the incident and how to deal with the media if and when they do get to know about the incident.
 

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Request Ref: FOI/918 Date of Response: 7 February 2013

 

Request:

Feedback and response times for the below mentioned renal units:
1. Dudley Group of Hospitals
2. Heartlands Hospital
3. Royal Wolverhampton Hospitals
4. Shrewsbury and Telford Hospitals
5. University Hospitals of Birmingham
6. University of Coventry and Warwickshire (UCHW)
7. University Hospitals North Staffordshire (UHNS)
8. Birmingham Children’s Hospital

Please can you forward data for the last 12 months?

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Request Ref: FOI/919 Date of Response: 11 February 2013

 

Request:

Under the Freedom of Information Act 2000, can you please tell me how many hours overtime staff worked for each month over the past 24 months. If possible, can the figures be categorised into types of staff, ie paramedics, call centre operatives etc.?

 

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Request Ref: FOI/920 Date of Response: 21 January 2013

 

Request:

I would like to receive a structure chart for the Trust’s Estates department and Facilities department under the Freedom of Information Act.

 

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Request Ref: FOI/921 Date of Response: 12 February 2013

 

Request:

1. Please provide details of all cases of ambulances on emergency   calls which were involved in accidents in each of the last five years,   including for each case,
a. the date of the accident,
b. the nature of the accident,
c. the number of fatalities
d. the number of injuries and what injuries were sustained
e. how much compensation was paid in damages.

 

 

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Request Ref: FOI/922 Date of Response: 15 February 2013

Request:

I understand West Midlands Ambulance Service try to respond to all major incidents within eight minutes.
 
Would it be possible, via the Freedom of Information Act, to have a postcode breakdown of how successful you are with this for all postcodes in Market Drayton, Wem, Whitchurch and Ellesmere?
 
Could I have the percentages from January 1, 2012, to January 1, 2013?
 

 

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Request Ref: FOI/923 Date of Response: 31 January 2013

 

Request:

Please consider this request for information.

I would like a copy of the current Standing Order regarding the use of ‘two tone’ warning horns.

I would also like a copy of the previous Standing Order before it was changed and the date and reason if any) why it was changed.

Also please provide copies of all the routine notices that apply to this subject, which have been issued in the last three years.

Please also provide copies of any literature used by your driver training department on this specific topic especially if it is different to the Standing Order.

 

 

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Request Ref: FOI/924 Date of Response: 15 February 2013

 

Request:

Request dealt with through our Purchasing Department

 

 


Request Ref: FOI/925 Date of Response: 15 February 2013

 

Request:

I have been looking at various frameworks/ contracts/ agreements Tenders Electronic Daily and I was wondering if you could tell me the start and end dates (and values if possible) of the below framework/contract.  The TED name is in brackets:-

•        2012/S 29-046944 Ambulance vehicle accident damage repairs.
        (46944-2012; UK-Dudley: body-repair services for vehicles)
 

  

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Request Ref: FOI/926 Date of Response: 15 February 2013

 

Request:

This was dealt with as a subject access request under the Data Protection Act 1998. 

 

 


Request Ref: FOI/927 Date of Response: 21 February 2013

 

Request:

Between January 1, 2012, and January 1, 2013, how many instances were there where the police had to take injured or sick people to hospital because of ambulance shortages?
 

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Request Ref: FOI/928 Date of Response: 21 February 2013

Request:

Please advise of the different management structures for frontline A+E crews, how the different levels are indicated on their uniforms (i.e. star to indicate level A etc) and what the AfC bandings are for each job title as well?

 

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Request Ref: FOI/929 Date of Response: 25 February 2013

Request:

 

This was dealt with as a subject access request under the Data Protection Act 1998.

  


Request Ref: FOI/930 Date of Response: 27 February 2013

Request:

1. I would like to receive a breakdown of the amounts paid in penalties   by hospitals to the Ambulance Trust, as a result of the hospital   missing handover targets for emergency patients.

Please provide this information broken down by hospital for each of   the following years:  2009/2010, 2010/11, 2011/12, 2012 to date.

 

... request continued

 

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Request Ref: FOI/931 Date of Response: 15 February 2013

Request:

 

Can I have the figure please for the number of RRVs sent out over the year from 2009/2010 to 2011/2012?

Can I also have the number of ambulances sent out over the year from 2009/2010 to 2011/2012?

 

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Request Ref: FOI/932 Date of Response: 31 January 2013

Request:

1. How many accident victims have had their details shared with outside parties including lawyers, claims management companies in 2009, 2010, 2011 and 2012?

2. How much money have you received as a result of the above?

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Request Ref: FOI/933 Date of Response: 01 March 2013

 

Request:

1. How many emergency "blue light" deployments have been there been in the period 1st to 31st January 2013 , from standpoints based throughout Shropshire

2. How many emergency "blue light" deployments have been there been in the period 1st to 31st January 2013, from the new base in Longden Road, Shrewsbury

3. How many emergency deployments, without blue light operational,  have thee been in the period 1st to 31st January 2013, from the new base in Longden Road, Shrewsbury

... request continued

 

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Request Ref: FOI/934 Date of Response: 01 March 2013

 

Request:

1. How many temporary staff does your Trust currently employ?

2. How many of these staff are part time and how many are full time?

3. Which temporary agencies do they belong to and how many come from each agency (for example, how many people working for your trust, come from Office Angels?)

4. What do you pay to each agency per hour, per employee for the use of their temporary staff?

 

... request continued

 

 

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Request Ref: FOI/935 Date of Response: 01 February 2013

Request:

This was dealt with as a subject access request under the Data Protection Act 1998.

 


Request Ref: FOI/936 Date of Response: 01 March 2013

Request:

This is a freedom of information request for any information or documents that your organisation holds with any regard to the fire/incident on 26th November 2012 at Alcohols Limited (Crosswells Road, Langley Green, B68).
 
Also for any information for post 26th November date with regard to the incident.

 

 

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Request Ref: FOI/937 Date of Response: 04 March 2013

Request:

I am making a request under the Freedom of Information Act 2000 and
ask that you provide me with information on the Trust’s annual ICT and Telecoms spend year to date in financial year 2012/13.

Please could you send by email information on a) how much is spent; b) which suppliers provide equipment/services; and c) where appropriate which specific technology is provided (eg Cisco, HP, Microsoft etc) in the areas below:

 

... request continued

 

 read more

 


Request Ref: FOI/938 Date of Response: 01 February 2013

Request:

This was dealt with as a subject access request under the Data Protection Act 1998.

 


Request Ref: FOI/939 Date of Response: 22 February 2013

Request:

1.    How many registered paramedics, who remained on the HCPC register, were downgraded to a) an ambulance technician or b) a care assistant (or similar) as a result of disciplinary action by the Trust?
 
2.    How many registered paramedics who appeared on the HCPC register have worked as a) an ambulance technician or b) a care assistant (or similar) because no paramedic vacancies are available?

 

... request continued

  

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 Request Ref: FOI/940 Date of Response: 01 March 2013

Request:

 

1. How many vehicles equipped to provide basic life and advanced life support did you have in 2012:
Across the UK
In all England
In West midlands

2. How many basic life support interventions were managed in 2012 :
Across the UK
In all England
In West midlands 

 

... request continued

  

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Request Ref: FOI/941 Date of Response: 07 February 2013

Request:

I have been trying in vain to find out how exactly drivers are recruited for the blood transfusion and organ transplant service, particularly for blue light work.

Could you please tell me exactly who employs these drivers and how they are recruited? (note - I have never seen such jobs advertised via NHS jobs website)

If an agency provides such drivers could you please tell me which one?
Could I possibly ask that you provide a phone number or email address for someone who can advise and give information regarding this please. It would be great to be able to communicate directly with a human being.

 

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Request Ref: FOI/942 Date of Response: 22 February 2013

Request:

1. Number of overdose episodes per year that do not reach A&E in West Mids broken down to CCG level?
2. Number of opiate overdose episodes per year that do not reach A&E in West Mids broken down to CCG level?
3. Name, address and telephone for Pharmaceutical (Pharmacy) lead   for medicines at West Mids Ambulance Trust?

 

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Request Ref: FOI/943 Date of Response: 07 March 2013

 

Request:

Between January 1, 2012, and January 1, 2013, how many thefts were there from Ambulances in Shropshire?

 

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Request Ref: FOI/944 Date of Response: 11 February 2013

Request:

1. How many junior doctors (doctors in training) do you currently employ in your Trust/ Health Board?
2. How many monitoring exercises of junior doctors’ rotas under the New Deal have the hospitals in your Trust/Health Board undertaken since August 2009 to the date of this email request (1st February, 2013)?
3. How many times have individual junior doctors’ working hours monitored as non-compliant under New Deal requirements at the hospitals in your Trust/Health Board in the following periods:

 

...request continued

 

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Request Ref: FOI/945 Date of Response: 05 March 2013

Request:

I would like to submit a Freedom of Information Request relating to specific a ICT contract(s) for Servers which may include:
•         Server Hardware
•         Server Licensing (Software)
•         Server Storage

...request continued

 

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Request Ref: FOI/946 Date of Response: 28 February 2013

Request:

1. What is the name and contact details of the supplier used for purchasing  your crews' uniform?
2. Do you use Bottle Green or National Green (the darker colour)?

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Request Ref: FOI/947 Date of Response: 12 March 2013

Request:

1. What were the handover times by individual hospitals that you work with; by month and for the time period 2013/2012, 2012/2011 & 2011/2010.
2. What was the average, quickest & slowest time by individual hospital, by month and for the time period 2013/2012, 2012/2011 & 2011/2010?
3. Are there any peaks of high waits? When and where do these occur?

 

... request continued

 

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Request Ref: FOI/948 Date of Response: 12 March 2013

Request:

1. How many Ambulances are stationed in and around Hereford City?
2. What is the policy on where they refuel?
3. Does the West Midlands NHS Trust have a discount policy with specific Petrol companies or specific filling stations?

 

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Request Ref: FOI/949 Date of Response: 13 March 2013

Request:

I would be grateful if you could supply me with copies of all recorded information that you have supplied or shared with the East Midlands Ambulance Service (EMAS) since 2009 about changes you have proposed, made or planned including but not limited to :

• Changes to your Estate configuration, Ambulance Stations, Ambulance deployment points etc
• Changes to your service delivery i.e. type of response provided, staffing, types of vehicles etc
• Details of any consultation you undertook prior to making any of these changes

... request continued

 

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Request Ref: FOI/950 Date of Response: 14 March 2013

Request:

Q. In the 2010/11 financial year how many salary overpayments were made and what was the value in GBP?
Q. In the 2011/12 financial year how many salary overpayments were made and what was the value in GBP?

 

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Request Ref: FOI/951 Date of Response: 14 March 2013

Request:

1. In the last three years (2010, 2011 and 2012) on how many occasions have you   provided counseling for staff for trauma or stress experienced as a result of   dealing with emergency 999 calls.
2. How many staff reported sick as a result of dealing with stressful emergency 999   calls?

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Request Ref: FOI/952 Date of Response: 12 March 2013

Request:

This was dealt with as a subject access request under the Data Protection Act 1998.

 


Request Ref: FOI/953 Date of Response: 19 March 2013

Request:

How many calls were dealt with by your ambulance service during year 2011-2012
How many and what percentage of these calls were regarding / involving children age 0-18
How many and what percentage of these calls were regarding / involving young people age 18-25
A breakdown of the type of calls these were, ie sports injury, assault, neglect
How many child / young persons protection, concern, referrals were made by your service to social services, and what their general concern was (No specific patient details needed) all of the above for 2011-12.

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Request Ref: FOI/954 Date of Response: 19 March 2013

Request:

I would like to know the number of responses where you have had to use other resources such as police to assist in the conveyance of a patient to hospital rather than your own emergency vehicles due to shortages.
Please disclose this information for each of the following years:
a. 2010
b. 2011
c. 2012

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Request Ref: FOI/955 Date of Response: 05 March 2013

Request:

I would like to request the number of dog, rat and fox attacks reported to the trust in the last three years.

Dog attacks
                                                                                        2010  2011 2012   Grand Total
Calls Received                                                                    xxx    xxx    xxx     xxx 
No. Calls where a Trust Vehicle arrived on scene                   xxx    xxx    xxx     xxx
No. where at least one patient was transported to hospital      xxx   xxx     xxx     xxx

 

... request received

 

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Request Ref: FOI/956 Date of Response: 14 March 2013

Request:

In the reply attached, your organization denies holding information relating to any process or knowledge of agreeing the structure for this unit and the extravagant salaries of senior staff.
 
Information previously received from dept. of health relates to a report on this unit conducted and documented by the director ___________ in 2012 that recommends the structure and jobs for agreement.

 

... request received

 

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Request Ref: FOI/957 Date of Response: 26 March 2013

Request:

As a resident of Evesham which no longer has an ambulance station, I would like information on the expected response times to emergency calls. This is especially important in the case of heart attack or stroke and I am now wondering if anyone can expect to get lifesaving treatment in time in the case of a heart attack or timely treatment to maximise the chance of recovery in the case of a stroke.

 

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