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​Patient Advice and Liaison Service (PALS)

 

Although we strive to ensure that the patients we serve receive the best possible service and care, mistakes and misunderstandings do occur. We need to know about these in order to improve the service we provide.

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is what PALS is for and we aim to:

  • Provide advice and support to patients, their families and carers
  • Provide a free, friendly, confidential listening service
  • Help sort out any problems you encounter, but also ensure the Trust learns lessons from the issues identified
  • Provide information on other NHS and Social Care Services
  • Act independently, liaising with relevant staff, managers and other organisations to negotiate prompt solutions


You may have suggestions for ways in which we can improve our service, if so we would be pleased to hear from you – we value your opinions!

More information can be found in our PALS ​leaflet. (PALS Easy Read Version is also available).

If PALS is unable to resolve your concerns informally they will advise you on the options available including how to raise a complaint via the NHS and Social Care Complaints procedure.

Contact Details:

PALS Manager
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point
Waterfront Business Park
Waterfront Way
Brierley Hill
West Midlands
DY5 1LX

Email: pals@wmas.nhs.uk
Telephone: 01384 246370

​A PALS representative is available:

Monday-Thursday 09:00-17:00
Friday 09:00-16:30