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About Us
Our Mission Statement
To Deliver World Class
Patient Services
through a Skilled and
Committed Workforce
Our Values
World Class
Service
- Deliver a first class service, responsible
to individuals’ needs
- Recognise and celebrate good
performance
- Strive for a positive, safe, supportive and
enjoyable work environment for all staff
- We use our resources carefully, making sure
that we provide the most cost-effective high quality service
- We are Trustworthy, consistently delivering
on our promises
Patient Centred
- We will provide the highest
quality service and care for our patients and their relatives
within the available resources
- Every member of staff will help
to improve patient care, either directly or indirectly
- We listen and respond to carers
and staff
- We learn from our successes and
our mistakes and work to improve our service to patients at all
times
Dignity and Respect for
All
- We show understanding and respect
of each other’s role and the contribution each makes to the
organisation
- Promote equality of opportunity
and celebrate diversity.
- We observe high standards of
behaviour and conduct, making sure we are honest, open and genuine
at all times, and ready to stand up for is right
- Listen to each other’s views,
ideas and suggestions
Skilled Workforce
- We recognise and encourage the contribution
and personal development of individuals
- Recognise that our staff are our most
valuable asset
- Ensure that we, through our good working
practices and understanding retain and recruit staff of the highest
quality
- Encourage and support all staff in their
personal development and training to increase and maintain their
high levels of competency skills and professionalism to meet their
full potential
Teamwork
- Our Staff work closely with colleagues of
all levels
- We will promote teamwork and take a genuine
interest in those whom we work with, offering support, guidance and
encouragement when it is needed
- Inspiring constantly working together to
create better services
Effective Communication
- We are open and honest in our communication
with each other and outside the organisation
- There is a two way flow of communication
throughout the organisation
- In partnership with staff, patients and the
community, we plan our services and generate new ideas for service
improvements
- We respect confidential and personal
information about patients, their relatives and colleagues
The Nolan Principles
Trust Board Members of West Midlands
Ambulance Service NHS Trust formally adopted the NHS Code of
Conduct and agreed to work to the Nolan Principles, which
include:
- Selfnessness
- Integrity
- Objectivity
- Accountability
- Openess
- Honesty
- Leadership
