Vision
Delivering the right
patient care, in the right place, at the right time, through a
skilled and committed workforce, in partnership with local health
economies
Values
World Class
Service
- Deliver a first class service, responsible
to individuals’ needs
- Recognise and celebrate good performance by
our staff
- Strive to maintain a positive, safe,
supportive and enjoyable work environment for all staff
- Use our resources carefully, making sure
that we provide the most cost-effective high quality service
- Be trustworthy and consistently deliver on
our promises
Patient Centred
- Provide the highest quality
service and care for our patients and their relatives within the
available resources
- Every member of staff will help
to improve patient care, either directly or indirectly
- Listen and respond to carers and
staff
- Learn from our successes and our
mistakes and work to improve our service to patients at all
times
- Encourage staff to use their
experiences to help develop the Trust and the services it provides
to patients
Dignity and Respect for
All
- Show understanding of and respect
for each other’s roles and the contribution each of us makes to the
organisation
- Promote equality of opportunity
and celebrate diversity
- Observe high standards of
behaviour and conduct, making sure we are honest, open and genuine
at all times, and are ready to stand up for what is right
- Listen to and take on board the
views, ideas and suggestions of others
Skilled Workforce
- Recognise that our staff are our most
valuable asset
- Recognise and encourage the contribution
and personal development of individuals
- Ensure that we, through our good working
practices retain and recruit staff of the highest quality
- Encourage and support all staff in their
personal development and training to increase and maintain their
high levels of competency, skills and professionalism to meet their
full potential regardless of role
Teamwork
- Our Staff work closely with colleagues of
all levels
- Our staff make their views known and have
them taken seriously
- Promote teamwork and take a genuine
interest in those whom we work with, offering support, guidance and
encouragement when it is needed
- Inspire each other to work together to
create better services for our patients
Effective Communication
- Open and honest in our communication with
each other and with those outside the organisation
- There is a two way flow of communication
throughout the organisation
- Plan our services and generate new ideas
for service improvements in partnership with staff, patients and
the community
- Respect confidential and personal
information about patients, their relatives and colleagues