Ambulance Clinical Quality Indicators
Since the 1st April 2011, a new system of performance statistics
have been introduced for all ambulance services. Constantly
monitoring our performance is essential as it is a vital indicator
of how well we respond to patient need and how we can ensure
standards of care are not only maintained but continuously improved
upon.
Unlike previous measures, the Ambulance Clinical Quality
Indicators measure more than just the ambulance response times;
they look more broadly at the overall quality of care. Time
is still measured as it is a significant risk factor for treating
patients - response time targets for the most seriously ill
patients remain the same.
All NHS ambulance services must respond to 75% of Category A /
Red emergency calls (immediately life threatening) within 8 minutes
and 95% within 19 minutes of an ambulance being requested by the
clinician on scene.
For other less seriously ill patients, timeliness is measured in
a more clinically relevant manner, for example, the time for a
qualified healthcare professional to arrive at the scene.
Explanation Document
Please click on the explanation document icon below which
shows what each part of the performance table is and why we are
measuring it.
National Ambulance CQI Dashboard
Below you will find a link to the latest national performance
figures in the form of a dashboard - showing how West Midlands
Ambulance Service is doing in each area compared to all other
ambulance services in the country. Please note that due
to the complexity of drawing the clinical data together, it will be
three months in arrears from the non-clinical data.
The document will open as an Excel spreadsheet - click 'Enable
Macros' when prompted. A map of the UK will then be shown - simply
click on the West Midlands area to take a look at our latest
results. (If you get an error message when opening it
regarding Trusted Sources, please click 'yes')
WMAS Ambulance CQI Dashboard
As an alternative, you can look at a dashboard specific to West
Midlands Ambulance Service.