Volunteer with us

The Trust is extremely grateful to all of volunteers who do an incredible job in supporting us on a daily basis. Find out more about our volunteers.

Community First Responder vehicle with ambulance in background

Community First Responders (CFRs)

CFRs are unpaid volunteers who are trained by West Midlands Ambulance Service and respond in their spare time to 999 calls within their local community and provide immediate treatment until an ambulance arrives – for life threatening situations every minute counts to increase the chance of survival.

Information:

We currently have 500 volunteer Community First Responders operating from 68 schemes within the West Midlands Region. In the last 12 months, our CFRs attended 10,283 emergency 999 calls.

CFRs join local charities called schemes which work in partnership with West Midlands Ambulance Service. These schemes allow CFRs to volunteer using a marked response car (without blue lights) in their local community without needing to travel to their nearest ambulance hub. In addition to responding to 999 calls, they also spend time raising awareness of life saving skills such as CPR and fundraising to cover the cost of running their scheme.

Link to an interactive Google map showing CFR Scheme locations and contact details

What type of 999 calls do CFRs respond to?

Every 999 call that we receive is triaged or sorted, to decide what is the most appropriate response to your call.  You can find out more about what happens when you call 999. All 999 calls are categorised to ensure patients in the most serious condition receive the fastest response. CFRs are dispatched to the two most urgent categories:

  • Category 1 calls – life threatening situations e.g. where a patient is not breathing, they are having a severe allergic reaction, they are having a seizure or significant blood loss
  • Category 2 calls – situations that could become life threatening if not dealt with urgently e.g. chest pain, difficulty breathing, strokes or major burns

What are CFRs trained to do?

The training provided by West Midlands Ambulance Service uses the national Level 3 First Responder On Scene (FROS) syllabus and covers everything you will be asked to do when responding to a 999 call including:

  • Scene management:
    • Safety & triage
    • Current legislation, national guidelines, policies & procedures for undertaking casualty assessment and examination
    • Communicating with patients & relatives
    • Safe moving & handling
    • Primary & secondary surveys
    • Skeletal stabilisation
  • Life support:
    • Perform basic life support for adults, children and babies
    • Use of oropharyngeal airways and bag valve masks
    • Automated external defibrillation
    • Post resuscitation procedures
  • Medical assessment:
    • Pulse and respiratory checks (eg blood pressure, pulse oximetry, temperature)
    • Patient positioning
    • Recognition of respiratory problems
    • Common breathing difficulties
    • Basic airway management (eg blocked airways, choking, suction, use of oxygen)
  • Recognition and initial care of medical conditions (eg heart attack/angina, diabetes, stroke, epilepsy, unconscious patients, asthma/anaphylaxis)
  • Recognition and initial care of extreme temperatures, poisoning, injuries to bones & joints, burns & scalds, bleeding, shock & faints and other trauma related injuries

What is expected of a CFR?

Once qualified, volunteers CFRs will be affiliated with their local scheme and will be expected to:

  • Respond for a minimum of 208 hours per year (equivalent of 4 hours per week) whenever is convenient for you – there is no set shift duration or schedule and you can choose to respond solo or with other CFRs
  • Teach people in your local community how to perform cardiopulmonary resuscitation (CPR), use a defibrillator and stop severe bleeding
  • Help your local scheme fundraise to cover the cost of your uniform, response car and equipment (West Midlands Ambulance Service will cover the cost of all consumables and mileage used when attending 999 calls)

What do CFRs get out of volunteering?

With 500 active CFRs in the West Midlands Region, it’s clear that it’s a hugely rewarding role. Our CFRs join for a number of reasons and from a range of different backgrounds. You become part of a professional, highly skilled and motivated team. You receive practical experience in emergency medicine and in patient care. You build and develop key life skills such as leadership, communication, teamwork and resilience. The most important thing our CFRs get out of volunteering is the sense of making a difference to someone’s life. Helping those in your local community is something to be very proud of. Read testimonials from some of our current CFRs.

How do I become a CFR?

To find out more about the CFR application and training process with West Midlands Ambulance Service.

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