This accessibility statement applies to wmas.nhs.uk.
This website is run by the West Midlands Ambulance Service NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- there’s a limit to how far you can magnify the map on our ‘contact us’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email [email protected]
- call 01384 215555
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
West Midlands Ambulance Service NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2025. When we publish new content we’ll make sure our use of images meets accessibility standards.
Some of our PDFs are missing titles within the settings of our PDF documents. This fails WCAG 2.2 success criterion 2.4.2 (page titled).
Some of our PDFs do not have appropriate language settings within the documents. This fails WCAG 2.2 success criterion 3.1.1 (language of page).
There are tables in our PDFs that do not have correctly marked up headings. This fails WCAG 2.2 success criterion 1.3.1 (info and relationships).
Some of our PDFs are not accessible. We plan to ensure all PDFs on our website are accessible or are displayed as HTML webpages by Summer 2026.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By Summer 2026, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We have recently gone through the process of procuring a new, more accessible website that meets the WCAG 2.2 criteria. This initiative was undertaken in direct response to an audit conducted by the Government Digital Service (GDS) in mid 2023, which highlighted several areas where our previous website did not fully comply with current accessibility standards. Recognising the importance of ensuring digital inclusivity for all users, particularly those with disabilities, we took the audit findings seriously and committed to building a platform that aligns with the latest Web Content Accessibility Guidelines (WCAG 2.2). The new site reflects our dedication to accessibility, usability, and compliance, and ensures that everyone can interact with our digital services confidently and independently.
We are also continuing our efforts to remove the use of PDFs on our website completely, and instead create accessible HTML web page alternatives. We aim to ensure that every new board paper/annual report that we are required to publish, is published as a HTML web page.
Preparation of this accessibility statement
This statement was prepared on 25 November 2024. It was last reviewed on 12 September 2025.
This website was last tested on 17 December 2024. The test was carried out by Mixd.