For genuine life-threatening emergencies always dial 999 for medical help. You should call 999 and ask for the ambulance service if someone is seriously ill or injured, and their life is at risk. Examples of medical emergencies which the ambulance service are trained to respond to include (but are not limited to):
- chest pain
- difficulty in breathing
- unconsciousness
- severe loss of blood
- severe burns or scalds
- choking
- fitting or concussion
- drowning
- severe allergic reactions.
When you dial 999 a call assessor will answer and guide you through a series of questions. It is vital that you listen, stay calm and answer as best you can to ensure you get the most appropriate care for your condition.
Calling 999 in an emergency can be really stressful so it’s worth finding out what happens when you call 999 so you know what to expect.
For less urgent medical help, find out what NHS services can help you.