Think you or a family member need medical help right now? Use NHS 111 Online or call 111 for advice on what to do next. When it’s not a life-threatening emergency, but you need medical help and don’t know what to do, NHS 111 Online is the right place to go. Your local pharmacist or your doctor can also provide advice when it’s not an emergency.
You should only call 999 or attend an Emergency Department (A&E) in a life-threatening emergency when a patient has a serious injury, severe Illness or in a medical emergency.
Calling 999 for the ambulance service doesn’t automatically mean you need an ambulance. Around 20% of patients are helped by our Clinical Validation Team of paramedics and nurses who give advice over the phone or are able to direct patients to alternative care pathways, ensuring patients are given the right help, at the right time and in the right place. Surprisingly, many people still think ambulance services only take patients to hospital when in fact, less than half go to an emergency department. The rest are either treated at the scene, given advice over the phone or taken to another service such as a GP or minor injuries unit.You won’t be seen quicker in A&E if you arrive by ambulance. The most serious patients will always be prioritised first by A&E staff, whether you’re a walk-in or an ambulance patient.
On this page you can find live Emergency Department, Minor Injuries Unit and Urgent Treatment Centre waiting times within the West Midlands region. These times give you an idea of how long you may need to wait to be seen at each hospital. Patients who attend a hospital will be assessed and then be seen according to your clinical need. Please click on the Trust’s name for the live waiting times.
The Shrewsbury and Telford Hospital NHS Trust
Find out the live waiting times for Princess Royal Hospital ED (adult and child), Royal Shrewsbury Hospital ED (adult and child) and the Community Minor Injuries Unit.
University Hospitals Birmingham NHS Foundation Trust
Find out the live waiting times for Good Hope Hospital ED, Heartlands Hospital ED, Queen Elizabeth Hospital Birmingham ED and Solihull Hospital Urgent Treatment Centre.
University Hospitals Coventry and Warwickshire NHS Trust
Find out the live waiting times for Coventry Urgent Treatment Centre, Minor Injuries Unit, Rugby Urgent Treatment Centre, University Hospital Coventry ED (adult and child), University Hospital Coventry Emergency Gynaecology Unit and University Hospital Coventry Emergency Eye Unit.
Sandwell and West Birmingham NHS Trust
Find out the live waiting times for Midland Metropolitan University Hospital ED (adult and child).
Walsall Healthcare NHS Trust
Walsall Healthcare NHS Trust operates Walsall Manor ED and an Urgent Treatment Centre. There are currently no live waiting times available.
Wye Valley NHS Trust
Find out the live waiting times for Hereford County Hospital ED.
Worcestershire Acute Hospitals NHS Trust
Worcestershire Acute Hospitals NHS Trust operates Alexandra Hospital in Redditch ED, Worcestershire Royal Hospital ED and Kidderminster Hospital and Treatment Centre. There are currently no live waiting times available.
University Hospitals of North Midlands NHS Trust
Find out the live waiting times for Royal Stoke University Hospital ED, County Hospital in Stafford, Leek Minor Injuries Unit and Haywood Walk-in Centre.
South Warwickshire University NHS Foundation Trust
South Warwickshire University NHS Foundation Trust operates Warwick Hospital ED. There are currently no live waiting times available.
George Eliot Hospital NHS Trust
There are currently no live waiting times available for George Eliot Hospital.
University Hospitals of Derby and Burton NHS Foundation Trust
There are currently no live waiting times available for Queen’s Hospital Burton.