Share your experience
Hearing about patient’s experiences, whether positive or negative, is really important to us to try and help us ensure we provide the best level of care possible.
-
Medical records and data protection
As a patient you can request your clinical records or any other personal information held about you at WMAS.
-
Send a thank you
If you would like to send your thanks to ambulance staff for their care and compassion towards you or a loved one, you can do so by using this form.
-
Make a complaint
Whilst we always try and provide the very best level of service, we recognise that on occasions we fall short of that level. By finding out what went wrong, we can look to learn and improve moving forwards.
-
Patient Advice and Liaison Service (PALS)
When you need advice, have concerns or don’t know where to turn, our Patient Advice and Liaison Service (PALS) is here to help.
-
Feedback surveys
Your views and opinions are important to us and help us to improve our services. West Midlands Ambulance Service carries out several surveys and we welcome all feedback from our patients, partners and other service users.