Medical records and data protection

Medical records requests

You can request your patient medical records in the following ways:

• Follow this link to our Subject Access Request Portal.
• Via post to:

Medical Records Team
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point
Waterfront Business Park
Waterfront Way
Brierley Hill
West Midlands
DY5 1LX

• Email: [email protected]
• Telephone: 01384989491

Important Notes

– The Trust will respond to all subject access requests without undue delay and, in any event, within one calendar month of receipt, in accordance with the UK GDPR.

– Requests will be responded to via the Subject Access Request Portal where applicable. If this is not suitable, please contact the Medical Records Team to arrange an alternative method.
– Providing all required information upfront helps avoid delays in processing your request.
– If you require any additional assistance to support accessibility, please do not hesitate to contact us.

Where requests are submitted by an external organisation, we will require signed patient consent prior to release of any documentation. All requests can be submitted via the Subject Access Request Portal.

– For assistance, contact the Medical Records Team at:
  – Phone: 01384 989491
  – Email: [email protected]

Data Protection and Medical Records page:

Effective from 1st August 2026, we ask for all requests to be submitted to the Subject Access Request Portal.

Any requests submitted prior to this date will be managed by the current process and will be responded to via email or secure link.

This change has been introduced due to the high volume of requests received by the Trust and aims to reduce unnecessary correspondence. It ensures that all required information is provided at the first point of contact, allowing us to process requests more efficiently.

Access to Personal Information

The Freedom of Information Act does not affect a patient’s right to confidentiality. These rights are protected under:

• Article 8 of the European Convention on Human Rights
• General Data Protection Regulation (GDPR) 2016
• Data Protection Act 2018
• Common Law

Maintaining patient confidentiality is a core commitment of the Trust.

To support this, WMAS has a Caldicott Guardian—our Medical Director—who ensures patient confidentiality is upheld across all services.

How to Request Personal Information

For Individuals

Under GDPR and the Data Protection Act, you have the right to access your clinical records or any other personal information we hold about you.

See our Subject Access Requests Guidance for more information.

Data Subject Access Requests – West Midlands Ambulance Service University NHS Foundation Trust

For Police Officers

Please refer to our Police Guidance Document for submitting requests related to investigations.

For Solicitors

Please refer to our Solicitor Guidance Document for requesting access to personal information on behalf of clients.

Need Help?

If you require advice or guidance, please:

Call our Medical Records Team on 01384 989491