Patient experience
We encourage patients, carers or members of the public to get in touch with us to share their experience, whether positive or negative, to allow us the opportunity to learn from these situations and to use them to improve future services.
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Compliments
If you would like to send your thanks to ambulance staff for their care and compassion towards you or a loved one, you can do so by using this form.
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Comments, concerns, complaints
Our Patient Experience team is your first point of contact should you have a comment, concern or complaint about the service you or a relative has received.
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Lost property
Lost property whilst using our service? Check your belongings thoroughly & with the hospital in the first instance. If you still can't find it, contact us.
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Medical records and data protection
As a patient you can request your clinical records or any other personal information held about you at WMAS.
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Feedback surveys
Your views and opinions are important to us and help us to improve our services. WMAS carries out several surveys and we welcome all feedback.
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NHS to NHS Concern
Care provider professionals can raise an NHS to NHS concern or complaint relating to care provided by WMAS here.